You pay shipping. It’s one flat charge per order, not per item, and you see it before you pay.
Rate and timing (lower 48 states)
- $9.95 per order, ground shipping.
- Leaves the warehouse in 1 to 2 business days.
- Arrives 2 to 5 business days after that. Your tracking email shows the carrier’s delivery date.
We ship to street addresses in the 48 contiguous states and Washington, DC. We can’t ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO addresses or outside the US yet. Please use a street address, not a PO box.
Where your order ships from
Your gear ships straight from our distributor’s warehouse, packed for you. The box has no prices in it. The shipping label may show our parent company’s name instead of Amp Hour Supply, so don’t be surprised by that.
An order can arrive in more than one box, for example if one item ships a few days after the rest. You still pay shipping once.
Tracking
You’ll get an email with the tracking number once your parcel ships. If part of your order ships first, you’ll get tracking for that part and another email for the rest.
If your order is delayed
If an item can’t ship within 7 days of your order, we cancel that item, refund it and email you. The rest of the order still ships.
Lithium batteries
Lithium batteries ship by ground only, to the lower 48 states. Some are special order and ship from the maker; the product page says so, and special orders are final sale. The biggest batteries are too large for UPS or FedEx and go by truck: a flat $300 freight charge per order, lower 48, with liftgate delivery. Checkout shows it before you pay.
Something went wrong?
- Arrived damaged, or the wrong item: email [email protected] within 7 days of delivery with photos of the item, the outer box and the shipping label. We’ll sort out a replacement. Details are on our returns page.
- Tracking hasn’t moved in 5 business days, or it says delivered and it isn’t there: check with neighbors and around the property, then email us. We’ll open a trace with the carrier.
- Wrong address: email us right away. We’ll try to change it, but once it has left the warehouse we may not be able to.
