Changed your mind? You have 30 days from delivery to start a return. Here’s how it works and what it costs.
What can come back
- Unused, not installed, not wired up.
- Complete, in the original packaging, and in a condition we can sell again.
- Started within 30 days of the delivery date.
What can’t come back:
- Anything marked Special order, final sale on its product page (items made or ordered just for you).
- Items that have been installed, crimped, cut to length, or show wiring marks. Cut wire and cable can’t be returned.
- Software, charts and media once opened, unless faulty.
How to return something
- Email [email protected] with your order number, the item and the reason. Please don’t send anything back before you hear from us.
- We reply with a return number (RMA) and the address to send it to. This usually takes 1 to 2 business days.
- Pack it well, write the RMA number on the outside of the box, and ship it with tracking. You pay return postage.
- We refund your card within 2 business days of our warehouse confirming the return. Your bank may take a few more days to show it.
What you get back
- The item price, minus a restocking fee of up to 15%. We charge you exactly what our warehouse charges us, and it’s often less. Your refund email shows the exact fee.
- Original shipping isn’t refunded.
- Parcels sent back without an RMA number, or used, damaged or incomplete, may be refused or returned to you.
When it’s our mistake
If we sent the wrong item, or it arrived damaged in shipping, you pay nothing. No restocking fee, and we cover the shipping both ways. If it arrived in one piece but doesn’t work, that goes through the maker’s warranty, and we’ll help you with it.
Damaged or missing in transit
Report it within 7 days of delivery. Email [email protected] with:
- photos of the damaged item,
- photos of the outer box, and
- a photo of the shipping label.
Keep the box and packing until it’s settled. Once our warehouse opens the carrier claim, we ship your replacement at no charge. You don’t have to wait for the carrier to pay.
If tracking says delivered and you can’t find it, look around the property and ask neighbors, then email us within 7 days. We’ll start a trace.
Faulty after you’ve used it
That’s a warranty claim, not a return. Email [email protected] with your order number and what’s wrong, and we’ll help you get it to the maker.