Enter your order number and the email you used at checkout. You’ll see where your order is and, once it has shipped, the carrier and tracking number.
Your order number is in the confirmation email we sent when you ordered. Can’t find it? Call 831-477-9600 or email [email protected] with your name and we’ll look it up.
Shipping questions
Where is my order?
Put your order number and email in the order lookup below. It shows the status and, once it has shipped, the carrier and tracking number. We also email tracking once the warehouse ships it.
When will my order ship?
Orders leave our distributor’s warehouse in 1 to 2 business days and arrive 2 to 5 business days after that, by ground. We email the tracking number as soon as it ships, and the tracking shows the carrier’s delivery date.
Will my order come in one box?
Not always. An order can arrive in more than one box, for example if one item ships a few days after the rest, and you still pay shipping once. You get a tracking email for each part. If an item can’t ship within 7 days of your order, we cancel that item, refund it and email you.
How much is shipping?
$9.95 per order, flat, by ground: one charge per order, not per item. Checkout shows it before you pay. That covers street addresses in the lower 48 states and Washington, DC.
Do you ship to Alaska, Hawaii, Canada or a PO box?
We ship to street addresses in the 48 contiguous states and Washington, DC. We can’t ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO addresses or outside the US yet. Please use a street address, not a PO box.
Can I change or cancel my order?
Email us right away with your order number. We’ll try to change it, but once it has left the warehouse we may not be able to. If it has already shipped, you can return it under our return policy once it arrives.
My order arrived damaged. What do I do?
Sorry about that. Email us within 7 days of delivery with your order number and photos of the damaged item, the outer box and the shipping label. Keep the box and packing until it’s settled. Once our warehouse opens the carrier claim, we ship your replacement at no charge. You don’t have to wait for the carrier to pay.
I got the wrong item or something is missing.
Email us within 7 days of delivery with your order number and a photo of what arrived and its label. If we sent the wrong item, you pay nothing: no restocking fee, and we cover shipping both ways. Orders can come in more than one box, so check your tracking emails first. If tracking says delivered and you can’t find it, check with neighbors, then email us and we’ll open a trace with the carrier.
